Description of Binding Agreement

These terms and conditions serve as a binding agreement between the property owner, hereby identified as “client” and Eco Kleen of the Palm Beaches and its owners, employees, and subcontractors, hereby identified as “company,” for the execution or services in exchange for payment for residential or commercial exterior cleaning services to include pressure washing and non-pressure washing. The services that Eco Kleen of the Palm Beaches provide to you are subject to the following terms and we reserve the right to update the terms and conditions any time without notice to you. You can review the Terms and Conditions at any time by clicking the link in your quote approval email.

Authorizations

Client agrees to allow company on the property for the purposes of completing cleaning services requested. Client understands that the cleaning service will be completed in the timeframe given during the estimate. Due to unforeseen circumstances such as bad weather, the cleaning service may need to be moved to the next available business day. Client understands that the company will do their best to accommodate for a quick reschedule but must work around other scheduled clients and weather.

Client agrees to allow company to utilize their residential water source via outdoor spigot, which will be turned on and easily accessible on the date of service. If client’s water source is not sufficient for cleaning service, they must inform the company so they can adequately prepare to bring water with them to cover required flow. There is a fee of $75 for the company to bring water to complete the cleaning service due to the extra required equipment to transport and feed the water from our tanks. Eco Kleen of the Palm Beaches does not hook up to the homeowner’s power as our equipment is powered by our own systems or ran on gas. We only hookup to your homes spigot for water and the only item to be touched by the crew members. Eco Kleen of the Palm Beaches will not be held accountable for any issues within or outside the home that are not related to the cleaning service.

Risks and Releases of Liability Acknowledgement

Eco Kleen of the Palm Beaches technicians are well trained in the equipment used in the cleaning industry and take extreme precautions in making sure the company does not cause harm to your investment. Eco Kleen of the Palm Beaches uses safe techniques with the use of low pressure on delicate surfaces such as siding. However, damage can still occur to any delicate surface due to poor maintenance, neglect to the property and or low-grade building materials. Routine maintenance per manufacture’s recommendations on the homes surfaces, should be implemented by homeowners to avoid any potential defects. Prior to washing the home any areas of concern need to be addressed by the homeowner to insure a watertight seal. This will prevent damage from occurring. The homeowner assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance.

On the date of service, the company will note any pre-existing damage and notify client. If client is unavailable at the time of noted damage, the company will take photos of noted damage and upload to the job.  If homeowner is unavailable at time of completion, Eco Kleen of the Palm Beaches will notify client of any damage before work along with supporting documentation. If any new damage is found during the cleaning process, the company will cease all cleaning efforts until the client can see the damage and acknowledge its existence.

Client understands that the company has set procedures to ensure plant life around the area of cleaning is protected and highly saturated during service. Client understands that lack of gutters could lead to potential leaf burn as chemicals can get on and around the plant during the cleaning process. If any issues arise with plant life around the area of cleaning, the company will evaluate to see if plant life suffered from leaf burn or if it has been killed. Company will then determine plan of action after evaluation of plant life. If issues are the result of lack of gutters or improperly installed gutters, client understands that Company is not liable for plant damage.

Exterior Wall Cleaning Acknowledgement

Client understands that any blemish or flaw or any existing oxidation will be more noticeable after cleaning. Vinyl sided homes that have not been maintained or have contact sun exposure will be susceptible to oxidation. Signs of oxidation are as follows: chalky white powder on siding and the clear luster removed. Please understand if your home suffers from oxidation, you may see this difference after a cleaning. When home is covered with debris, those blemishes may not stand out as much as it would be after it has been cleaned. Most of the time those issues are pointed out to the client during estimate inspection or during cleaning process. Client understands that company may not find every flaw and is not reliable if it is more noticeable after wash unless it is found to be of negligence on company end.  Client understands that we require that all outside electrical outlets and fixtures are shut off before arrival to complete washing service as an additional precaution. Client also understands if we do a site unseen estimate based off provided photos or use of Eagle eye software, that we will not be able to note any flaws in exterior surfaces. If we do a site unseen estimate, client understands we are not reliable for any unacknowledged flaw and will do our best to point this out at date of cleaning. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the siding. Client understands that if their home is severely covered in grime that they could potentially have issues with weep holes.

Client understands that during the house wash service they will receive a basic window cleaning. This is different from windows being done with a purified water-fed pole system. A basic window wash will get debris off windows but you could be left with water spots. If you are looking for a squeaky-clean shine on windows, you will want to get the added window cleaning service which is completed with purified water-fed pole system. All water is run through a filter to ensure nothing remains in the water that could leave water spots or streaks. We recommend removing your screens to allow any debris between the window and screen to be rinsed away in a house wash. If you are getting your windows cleaned with our purified water-fed pole system, client understands they should remove screens previous to work. If screens are not remove, company will not remove them unless a responsibility of consent form is signed. Screens are delicate and if they are brittle, they can break. Company does not remove screens due to this unless client understands the risk of this and signs a consent form stating company will not be held reliable for worn and brittle screens.

Roof Cleaning Acknowledgement

When the company completes a roof wash service, client understands that all roofs react to our solution differently and results will vary. Our solution is guaranteed to completely kill any damaging growths such as algae, moss, or lichen. If roof has moss or lichen growth it will take some time for those to completely fall off. Since we do not use high pressure, we let our solution do the work. If the growth is deep into the shingle it will take time for it to remove. Those growths will turn white when treated with our solution. The client understands that the growths will dry out and fall off as the natural elements such as wind and rain assist with the removal process. If after 6 to 8 weeks, the growths remain we request client reaches out to company. We will then do onsite assessment to determine next step. Client also understands that our cleaning solution is specifically designed for our cleaning services and it will not cause any discoloration or damage to the roof.

 On the Day of Service

1. If your community is gated, please make sure we have been granted access prior to our arrival.

2. Please have a water spigot activated and accessible.

3. Please have all windows and doors shut tightly.

4. Please ensure you shut off all outside electrical outlets and fixtures at breaker box prior to arrival.

5. For window cleaning: Please have screens removed for better rinsing between windows if you have heavy debris between window and screen. Must remove if you are having windows cleaned.

6. If we need to enter neighbor’s yard, please notify them to ensure that we have access in order to properly saturate their plants.

7. Please have all pet’s inside before and during cleaning.

8. Please clear the work areas of all items and remove all sensitive materials from the areas being washed such as flags, doormats, and vehicles.

9. In order to avoid getting wet with water or chemicals, please avoid coming outside while we are cleaning your exterior.

10. If we are cleaning your exterior walls, roof, or driveway, please make sure garage door is closed.

The company will rinse windows when cleaning the roof, but it is upon the clients to remove any window screens as they can be delicate and brittle. Removing window screens will allow the company to thoroughly rinse windowsills.

If you would prefer a streak-free window cleaning vs. a rinse, please speak to one of our team members to discuss rates and scheduling.

Exclusions + Limitations

• A $50.00 cancellation fee will be assessed if the customer cancels within less than 48 hours.

• A $75.00 cancellation fee will be assessed if the company arrives and has not been granted access passed gate or if the company arrives and the client ended up hiring another company to perform the job. This fee covers our travel expenses, the time paid out to employees, and the inability to refill that slot.

• A fee of $50 will be assessed if company returns to site to review a noted issue or complaint and is found to not be caused from improper cleaning by crew. Example: We complete an exterior wall cleaning in the morning and get a call in the evening stating there is remaining debris on the siding. We do a full review with designated crew and field hand checklist sheets first. We return to the site to review the area. We find out that lawn care services were done that afternoon. The debris on siding was created after we completed the wash. This is not considered at fault of the company.

• A $45.00 processing fee will be assessed for any returned checks.

• If water intrusion occurs, the company will not be held responsible. We make every effort to prevent this but due to unavoidable issues such as bad seals around windows and doors and cracks in concrete foundations.

• Notify the company if there are any surfaces on or near the home that cannot have any form of our cleaning solution on them. If we are failed to be notified of this, the company is not responsible for any ill effect on any surfaces.

Content Release + Use

Client agrees to allow Eco Kleen of the Palm Beaches to utilize any photos, videos, reviews, or descriptions of the property in the context of advertising for the company. The company will use these photos, videos, or descriptions without any compensation to the client. The media will be solely used for advertising and training purposes. The client agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or names. If client does not agree, simply notify us and we will avoid using any photos of your property outside of our internal records.

If Any Damage Occurs

Eco Kleen of the Palm Beaches will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reported to Eco Kleen of the Palm Beaches within 3 days of completion of service. The company will be allowed 30 calendar days from the date of written receipt to inspect the premises and have the sole option in repairing or contracting repair to any damages that were result of negligence.

Payment Terms

Payment is due upon completion of work unless other arrangements were made between the client and company. If a different arrangement occurs, this will be documented and signed by both parties. We accept all forms of payment including cash, check, Zelle or credit. If paying via credit card, a 3% surcharge will be applied. If paying via check, payment is to be made on the day of service, as we do not accept checks via mail. Any invoice or scheduled payment over 5 days past due will be subject to a late fee of 5%. Any invoice or scheduled payment over 10 days past due will be subject to a late fee of 10%. Any invoice or scheduled payment over 20 days past due will be subject to a late fee of 20%. If payment is not received within 30 days past due, Eco Kleen of the Palm Beaches reserves the right to file a civil claim to collect outstanding debt. Any legal fees incurred will be added to the unpaid balance of the client. Eco Kleen of the Palm Beaches also reserves the right to refuse to continue business with any client who is currently past due or who has been 30+ days past due more than once. This contract is binding.

If client and company have a net 30 days’ payment schedule, client must have payment submitted to company by 30-day grace period. Any invoice or scheduled payment that is past due 30 days after date of agreement, is subject to a 10% late fee. If payment is not received within 60 days of past due, Eco Kleen of the Palm Beaches reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to unpaid balance of the client. Eco Kleen of the Palm Beaches also reserves the right to refuse to continue business with any client who is currently past due, or who has been 60+ days past due more than once. This contract is binding.

Acceptance to Terms 

By accepting a quote, the client agrees to all the terms and conditions in this agreement. You authorize Eco Kleen of the Palm Beaches to do the work as specified on the quote. You release our company from property damage unless negligence or willful misconducts cause it. Eco Kleen of the Palm Beaches is not responsible for damage to loose siding, paint, wood, trim or windows that was previously noted as damage or found during the pre-inspection walk through.